Privacy Policy

Colour Craft Franchising Inc. operates the website colourcraftfranchising.com (the "Site") for the purpose of providing information about franchise opportunities and collecting inquiries from prospective franchisees. Our principal place of business is in British Columbia, Canada.

For privacy-related questions or requests, you may contact our Privacy Officer at:

We collect personal information only when it is necessary for a legitimate business purpose. The types of information we may collect include:

2.1 Information You Provide Directly

• Contact information: First name, last name, email address, phone number, city, and province.
• Franchise inquiry details: Desired territory, available liquid capital, professional background, motivation for franchising, and intended timeline.
• Communications: Any messages, questions, or correspondence you send to us via email, phone, or contact forms.
• Booking information: Appointment details when you schedule a Discovery Call through our Calendly integration.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths.
• Device and browser data: IP address, browser type and version, operating system, and screen resolution.
• Cookies and tracking technologies: We use cookies and similar technologies to improve site functionality and analyse traffic. See Section 7 for details.

2.3 Information from Third Parties

We may receive information about you from third-party services you use to interact with us, such as Calendly (for appointment scheduling) or analytics providers. These services have their own privacy policies governing their data practices.

We use your personal information for the following purposes:

• Franchise inquiries: To respond to your request for franchise information, assess your suitability as a prospective franchisee, and facilitate the Discovery Call process.
• Communications: To send you information about the Colour Craft franchise opportunity, including our Franchise Info Guide, updates, and follow-up correspondence that you have requested or consented to receive.
• Marketing (with consent): To send you commercial electronic messages (emails, newsletters) about franchise opportunities, events, and related content, where you have provided express or implied consent under CASL.
• Site improvement: To analyse how visitors use our Site so we can improve content, navigation, and user experience.
• Legal compliance: To comply with applicable laws, regulations, and legal obligations.
• Business operations: To protect the rights, property, and safety of Colour Craft Franchising, our franchisees, and the public.

We will not use your personal information for any purpose other than those described above without first obtaining your consent, unless required by law.

We comply fully with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (CEMs) — including emails, newsletters, and promotional content — if:

• You have given us express consent by checking an opt-in box or otherwise explicitly agreeing to receive such messages; or
• We have implied consent based on an existing business relationship (for example, you have submitted a franchise inquiry within the past two years).

Every commercial electronic message we send will include:

• Clear identification of Colour Craft Franchising as the sender;
• Our mailing address and contact information; and
• A simple, functional unsubscribe mechanism that will be honoured within 10 business days.

To unsubscribe from our email communications at any time, click the "Unsubscribe" link in any email we send, or contact us at [email protected].

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site and conducting our business, including:

• Calendly: For scheduling Discovery Calls (subject to Calendly's Privacy Policy).
• Analytics providers: For website traffic analysis (data is anonymised or aggregated where possible).
• Email service providers: For sending transactional and marketing emails you have consented to receive.
• Cloud hosting providers: For storing website data and assets.

All service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

5.2 Franchise Development

If you are a prospective franchisee, your inquiry information may be shared with authorised members of the Colour Craft Franchising development team for the purpose of evaluating your application and facilitating the franchise process.

5.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Colour Craft Franchising, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Franchise inquiry data: Retained for up to 3 years from the date of your last interaction with us, in case you wish to revisit the franchise opportunity.
• Marketing consent records: Retained for the duration of our relationship plus 3 years, to demonstrate CASL compliance.
• Analytics data: Retained in aggregated or anonymised form for up to 2 years.

When personal information is no longer required, it is securely deleted or anonymised.

Our Site uses cookies and similar technologies to enhance your browsing experience and analyse site usage. Cookies are small text files stored on your device.

Types of Cookies We Use

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site. For more information, visit allaboutcookies.org.

Under PIPEDA, you have the following rights with respect to your personal information:

• Right of Access: You may request access to the personal information we hold about you, including how it has been used and to whom it has been disclosed.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit our ability to provide you with information about franchise opportunities.
• Right to Complain: If you believe we have not handled your personal information in accordance with PIPEDA, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS) on our Site;
• Access controls limiting who can view personal information;
• Secure cloud hosting with reputable providers; and
• Regular review of our security practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Our Site may contain links to third-party websites, including Calendly, YouTube, and social media platforms. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

Our Site and franchise services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Effective Date" and "Last Updated" date at the top of this page;
• Post the revised Policy on our Site; and
• Where appropriate, notify you by email if you have provided us with your contact information.

Your continued use of our Site after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer: